Terms - Flybix Travels

Terms

INTRODUCTION

Welcome to the flybix Canada.ca ("Flybix Canada" "we," "our," "us") website (collectively, the "Site"). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

SAFE SHOPPING GUARANTEE

Flybix Canada.ca values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at 604-357-7525 or support@flybix Canada.ca so that we have an opportunity to try to address your concerns.

General Disclaimer

Flybix Canada shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, vacation package providers, activities suppliers, Traveler Assist Classic service providers, Travel Protection providers and distributors (all such suppliers referred to within these terms and conditions as a “Partner Travel Supplier” or “Partner Travel Suppliers”) to provide the services or property offered by such suppliers in conjunction with Flybix Canada through this website (all such services or property, together with any related Flybix Canada activities, referred to within this website as a “Travel Service” or Travel Services”). In the event that a Partner Travel Supplier defaults prior to providing the Travel Service to you for which payment has been made, the sole recourse for refund shall be with the defaulting Partner Travel Supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Flybix Canada. Flybix Canada, in facilitating Partner Travel Suppliers’ provision of Travel Services to you, does not guarantee or ensure the Travel Services to be provided by any such Partner Travel Supplier, the financial position of such Partner Travel Suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such Partner Travel Suppliers. In those situations in which a Partner Travel Supplier defaults prior to providing Travel Services you may pursue any recourse against that Partner Travel Supplier for refund, which may be permitted by law or statute.

Except as expressly stated herein, Flybix Canada assumes no responsibility for actions relating to Travel Services beyond the control of Flybix Canada or its employees. Flybix Canada is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, non-performance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Partner Travel Supplier of Travel Services. Flybix Canada shall not be liable for any fluctuation in Charges or change in schedule or equipment or accommodations for any Travel Service, which occurs subsequent to payment for such Travel Service.

We act as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.). Flybix Canada works with Partner Travel Suppliers to provide Travel Services to you, pursuant to agreements between Flybix Canada, Partner Travel Suppliers, and each of their respective affiliates. Flybix Canada has no control over and assumes no liability for the actions of Partner Travel Suppliers with whom it collaborates with to provide you with Travel Services. The term “Partner Travel Supplier” is colloquially used to reflect our collaborative business relationship with such Partner Travel Suppliers, which may involve us acting as agent on behalf of these suppliers when collaborating to provide Travel Services to you. Nothing in this Agreement operates to or is intended to disclose, create or suggest the existence of a partnership or joint venture of any kind between Flybix Canada and Partner Travel Suppliers.

Once Travel Services like airline tickets have been issued there may be a Charge involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the Fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

Flybix Canada does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

LIMITATIONS OF LIABILITY/DISCLAIMER

Information contained in the Site (including text, graphics, links or other material) are provided on an “as is,” and "where available"” basis. Flybix Canada makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total Charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk.

INSURANCE DISCLAIMER

If you have purchased Travel Protection you must read, understand and agree to the applicable description of coverage as provided by the Travel Protection supplier. Flybix Canada is not liable for any actions or omissions of the Travel Protection supplier.

INDEMNIFICATION

All Users agree to protect and indemnify Flybix Canada, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  1. you or on your behalf in excess of the liability described above; or
  2. by third parties as a result of:
    • your breach of these Terms and Conditions, notices or documents referenced on the Site;
    • your violation of any law or the rights of a third party; or
    • your use of the Site

RELEASE

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, Traveler Assist Classic service provider and Trip Protection providers to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

PRIVACY

Please review our privacy  which also governs your visit to this Site to understand our practices. The Flybix Canada Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

 

Electronic Communications

You consent to receive communications from us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on the flybix Canada.ca site. You agree that all agreements, notices, messages, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing

 

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

All offers, Charges, and conditions of sale may be subject to:

  1. change without notice
  2. advance purchase, eligibility, seating, or other limitations
  3. travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions
  4. reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
  5. other conditions/restrictions
  6. Lower prices may be available.
  7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

LINKS

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

Our Fees and Exceptions

Unless explicitly stated otherwise, “Fare” and “Charge” in these Terms & Conditions or on our website mean the consideration payable for a Travel Service, an amount which includes both Our Fees (if charged) and Partner Travel Suppliers’ Fees.

“Our Fees” or “Our Fee” means the portion of the Fare or Charge representing the consideration payable for a Travel Service charged by Flybix Canada. Any of Our Fees included in Fares that relate to airfare are charged on a per-passenger, per-ticket basis and are generally non-refundable.

“Partner Travel Suppliers’ Fees” means the portion of the Fare or Charge representing the consideration payable for a Travel Service collectively charged by the Partner Travel Suppliers.

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. Flybix Canada does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by our Partner Travel Suppliers pursuant to customer’s request.

EXCHANGE FEES
For any itineraries where changes are permitted, an exchange/change fee is charged which is calculated as the total of any Charges (i.e. Our Fees and Partner Travel Suppliers’ Fees) and any Fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These Charges are subject to change without notice, the latest updated Charges will be provided by the agent on the call.)
Our Charges Recommended for Ticket Exchanges (not including Partner Travel Suppliers’ Fees and not including Fare difference) are:

Ticket Value Exchange Fee Per Passenger (CAD)
Under C$1000 Up to C$200
C$1000 or more C$200 or 15% of ticket value whichever is higher

 

CANCEL AND EXCHANGE

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable Charge and a Fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee of CAD 50 per person per ticket must be paid to us as Our Fee at the time of canceling the booking. We retain this Charge. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay an additional Charge equal to the Fare difference (if any), Our Fee (if applicable) and/or the Partner Travel Supplier’s Fees. All such changes are governed by the airlines’ rules and regulations, Flybix Canada does not provide any representations or guarantees on changes or Charges. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

Domestic Travel = US and CANADA

No additional representation is made for our activities related to cancellations and exchanges except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

CANCEL AND REFUND

All Charges including Our Fees for Airline tickets, hotels, pre-paid Car rentals and vacation packages are NON-REFUNDABLE. Travel Protection is refundable within 3 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only.

  1. If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds
  2. If you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing)
  3. If we are able to secure waivers from suppliers to process this cancellation and refund

We are still unable to provide a specific time line it may take for this refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with our Partner Travel Suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other Partner Travel Suppliers’ rules and we will then notify you of the Partner Travel Supplier’s decision. Please note that we are dependent on the Partner Travel Suppliers for receiving the refunds. Once the refund has been approved by the Partner Travel Suppliers it may take additional time for this to appear on your credit card statement. Generally, you will pay a Charge for a refund equal to any Partner Travel Suppliers’ Fee charged plus Our Fee ranging from CAD 50.00 – CAD 300.00 (CAD Fifty to CAD Three Hundred). All Our Fees for refunds are charged on per-passenger, per-ticket basis. Our Fees will only be assessed if a refund has been authorized by the Partner Travel Supplier or a waiver has been received and when the airline/ Partner Travel Supplier rules permit such refunds. If such refund is not processed by the Partner Travel Supplier, we will refund you Our Fees that may have been charged to you for such processing. All Partner Travel Suppliers will charge a Partner Travel Suppliers’ fee for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement.

Cancellation Password – For you security, when requesting Flybix Canada to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created.

Please communicate the Cancellation Password to our agents when asked, in order to complete your cancellation request. Depending on your booking, you may complete your cancellation via the link provided in the email we will send in response to your request.

If you cannot access your email and/or communicate your Cancellation Password, we may not be able to process your request for cancellation.

The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.

 

FARE CHANGES

All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the Fare may change. We will notify you of any Fare changes and we do not assume any responsibility - financial or otherwise for any such Fare changes. We will notify you of the new Fare and at that point you may either cancel or still purchase the Travel Service at the new cost. You have the right to cancel the booking at no cost to you if there is a Fare increase before ticketing and prior to your card being charged, you will not be charged any fees for cancelling such a booking.

There shall be no price increases after you the customer has paid for your ticket in full.

PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee. Please view our 100% Safe Purchase Guarantee on Credit Card usage on our site.

Please note, all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

TICKET DELIVERY

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Flybix Canada will send the paper ticket, product or service through a secure mode of delivery (a reputed carrier company) and the applicable shipping charges will be debited to the credit holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Flybix Canada does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

Governing Law

To the maximum extent permitted by law, these Terms and Conditions and the Program are governed by the laws of the province of Surrey British Columbia and the laws of Canada applicable therein.

If you have any questions regarding the Program, we can be contacted by email at support@Flybix Canada.com.

CREDIT / DEBIT CARD PAYMENTS TERMS

  1. All credit cards must have verifiable US, Canadian or other countries' billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.
  2. All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.
  3. If we must deposit the payment into a trust account, said payment will be deposited in to the trust account.
  4. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
  5. If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.
  6. Flybix Canadabears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
  7. Flybix Canada uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
  8. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other Travel Services have been delivered by email confirmation or have been shipped to you. You agree to reimburse Flybix Canada in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
  9. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
  10. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
  11. In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

CREDIT CARD DECLINES

If your credit card declines at the time of processing your transaction, we will attempt to notify you by email within 72 hours. Please do not create a new booking as we will attempt to process your payment again within 24 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

 

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

SEVERABILITY

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

NO WAIVER

No failure on the part of Flybix Canada to enforce any part of these Terms and Conditions shall constitute a waiver of any of Flybix Canada's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Flybix Canada nor the reliance of any person on Flybix Canada's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Flybix Canada shall have any legal effect whatsoever.

DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

BAGGAGE POLICY ON CONNECTING FLIGHTS

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link to baggage fees on our website. Baggage fees can range from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to the airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

BAGGAGE POLICY AND FEES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link baggage fees on our website. A baggage fee range from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

CREDIT CARD AUTHORIZATION FORMS

At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets and other high risk transactions as determined by our systems we may ask for a "Credit Card Authorization" form to be filled out by the card holder. We do not guarantee that the fares may be valid until we receive the credit card authorization form filled out and the ticket is issued. All tickets once issued are NON REFUNDABLE. If there is a Fare increase while the credit card verification process is continuing, you may cancel the booking at no charge to you.

MULTIPLE AIRLINES ITINERARIES

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return ticket

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS

Airline Policy on Schedule Changes:

Airlines all have differing rules and policies regarding schedule changes.

What is a schedule change or cancellation; Why does this happen?

Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.

What are Cancellations?

When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.

Reasons for Cancellations or Schedule Changes:

Peak or high travel seasons
Low travel season
Airport Terminal or Gate changes
Fuel Prices
Civil Unrest
Acts of God – volcano, earthquakes, hurricanes, etc.
Bankruptcy

Flybix Canada does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our policy on schedule changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.

Prior to Departure

If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. Flybix Canada does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Date of Departure

If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.

Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.

How do we notify the customer?

Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Flybix Canada or the airline prior to your departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or 2 days or even weeks before the airline can accommodate you.

What services do we provide?

Once you have contacted Flybix Canada we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

What happens if the customer does not fulfill their obligation?

They may miss their flight
Lose the value of their reservation
Options may not be available

What happens if they cannot be re-protected?

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re-protect the customer we will request a refund.

What help can we provide them in case of flight cancellation?

Contact the airline
Find flight options
Discuss refund options

 

UNACCOMPANIED MINOR

Each airline sets its own policies and regulations for children ages 16 through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:

  1. Some airlines may not allow unaccompanied minors to travel without an adult.
  2. Some airlines will only allow unaccompanied minors to travel on non-stop flights.
  3. Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together
  4. Many airlines may require additional fees to be paid at check-in.

You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.

 

VISA AND ENTRY REQUIREMENTS

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding visa and passport requirements can be found by clicking this link CIBT website here. Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through or contact us at 1-604-357-7525. Flybix Canada will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

Flybix Canada's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that Flybix Canada accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by Flybix Canada employee must be verified with Government proper authorities and such information does not constitute any Flybix Canada's responsibility.

GENERAL RESTRICTIONS

All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

In most cases, upgrades and standbys will not be permitted. Upgrades/Standby are strictly the responsibilities of the respective Airlines.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as “Handicapped” or “Over Weight”, please contact your airline directly.

We reserve the right to cancel requests for travel to destinations that have been embargoed by the Government.

HUMAN ERROR

If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Flybix Canada stands committed to providing compensation up to a maximum of Our Fees collected for that booking in addition to a USD $50 coupon as redemption towards purchases from Flybix Canada within 12 months in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Flybix Canada will not be responsible for these errors.

ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Flybix Canada customer service agent within four (4) hours from the time the booking was completed.

If you fail to contact us by phone within four (4) hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

Rates are only guaranteed at the time of booking.

Are Vouchers Required on Pre-Paid Hotel Bookings?

Some hotels will require a voucher at check-in. Flybix Canada will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Copyright Notice:
Copyright 2025. Automotive Images are the copyright of their respective owners, including among other, Izmo, Inc. All Rights Reserved. The automotive images contained herein are owned by their respective owners, including among other, Izmo, Inc. and are protected under United States and international copyright law. Access to and use of these images is restricted by terms and conditions of separate license agreements. Any unauthorized use, reproduction, distribution, recording or modification of these images is strictly prohibited.

Air Component Policies:

  1. Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).
  2. Any and all changes are subject to availability, limitations and restrictions determined by Partner Travel Suppliers (availability may be very limited during peak travel periods).
  3. Most air tickets are not changeable/transferable & non-refundable.
  4. Origin and destination cities for any Flybix CanadaVacation Package cannot be changed.
  5. No changes are allowed to the number of travelers.

Flybix Canada strongly recommends the purchase of travel insurance, which may help to recover certain change and cancellation fees. Flybix Canada recommends purchasing travel insurance from our travel insurance provider by adding trip protection to your Flybix Canada Vacation Package. Travel insurance pay outs are subject to limits of coverage. Please read the Travel Insurance Terms and Conditions for full details. For more information regarding available benefits or coverage, you may contact our Travel Insurance Provider (Travel Guard) at 866-385-4839. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our Travel Insurance Provider to confirm that the coverage of your policy is adequate.

AUTHORITY TO SEND COMMUNICATION

By approving this transaction you are authorizing Flybix Canada to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

COPYRIGHT AND TRADEMARK NOTICES

© Flybix Canada® 2010-2025 is a registered trademark. All rights reserved. RSH Travel Inc. owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. Other trademarks and service marks displayed on this website are the trademarks and service marks of their rightful owners.

RESOLUTION OF DISPUTES

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Customer satisfaction is the foundation of our success. That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, before taking any other action, first reach out to us by contacting customer service at SUPPORT@Flybix Canada.ca or 1-604-357-7525 so we have an opportunity to try to address your concerns. Otherwise, you and we agree that any dispute, claim or controversy between you and us, including our agents or any representatives acting on our behalf, arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a "Claim"), shall be resolved in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.

GOVERNING LAW; CLAIMS
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Surrey British Columbia Canada exclusive of conflict or choice of law rules. Unless otherwise prohibited by applicable law, any Claim must be brought within one year (one) years from the date on which such Claim arose or accrued. .

WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY. WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, WITH RESPECT TO THE CLAIMS COVERED BY THIS PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS. ANY DISPUTE ABOUT WHETHER A CLAIM IS BROUGHT AS A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, MUST BE DECIDED BY A COURT OF COMPETENT JURISDICTION.

DISPUTE RESOLUTION AND MANDATORY ARBITRATION OR SMALL CLAIMS COURT
For disputes or claims you have against Flybix Canada, you must first give us an opportunity to resolve your claim by sending a written description of your claim to feedback@Flybix Canada.ca or 1-604-357-7525 You and we each agree to negotiate your claim in good faith. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time.

If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or we may start arbitration or small claims court proceedings.

Claims shall be resolved via binding arbitration initiated through CAA except for claims asserted on an individual basis that are properly filed in a small claims court.

For small claims court proceedings: if your claim falls within the jurisdiction of a small claims court, then either party may choose to take the claim to small claims court instead of arbitration. Either party may seek to have a claim resolved in small claims court in your county of residence or the small claims court in closest proximity to your residence, and you may also bring a claim in small claims court in Surrey British Columbia Canada. The parties may take their claims to small claims court without first filing with CAA. After a case is filed with CAA, but before the arbitrator is formally appointed to the case by CAA, a party can send a written notice to the opposing party and CAA that it wants the case decided by a small claims court. After receiving this notice, CAA will administratively close the case without further inquiry. Any dispute about whether a claim falls within the jurisdiction of a small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the claim is not within its jurisdiction.

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, except as set forth below, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the Terms & Conditions as a court would.

The arbitration will be governed by the CAA Consumer Arbitration Rules (the “CAA Rules”) and the CAA Consumer Due Process Protocol, Statement of Principles, as modified by this Agreement, and will be administered by CAA. The CAA Rules and Consumer Due Process Protocol, Statement of Principles are available online at www.adr.org/consumer or by calling CAA at 1-604-357-7525. If you initiate arbitration the only fee you shall be required to pay is US $200; all other costs will be borne by the Company, except in the event that the arbitrator determines that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys' fees reasonably incurred in connection with the arbitration, except that, in arbitrations proceeding in California, the arbitrator is not empowered to award the prevailing party the fees and costs it incurred in connection with the arbitration.

REGISTERED SELLER OF TRAVEL

Any questions or comments about the Site should be e-mailed to

SUPPORT@Flybix Canada.ca